FAQ's

Find the answers to the top questions about our insurance products.

I can't find the answer to my question.

Questions

General Questions

  1. How do I know that I won't be spammed?
  2. How long does it take to purchase cover?
  3. I have recently applied for cover, but have not received my login details?
  4. If I cancel my policy in the first year, what refund do I receive?
  5. Is your website secure?
  6. What if my turnover increases during the year?
  7. What is Insurance Premium Tax (IPT)
  8. What is Professional Indemnity?
  9. What is Public Liability?
  10. What is the Policy Fee for?
  11. Which Insurers do you use?
  12. Why do I need to provide an email address?
  13. Will I receive anything in the post?

Policy Documentation

  1. Can I look at what you cover before I buy a policy?
  2. How long is it before I receive my documentation?
  3. Why is the premium(s) on my policy schedule(s) different to the amount I paid for my insurances?

Quotations

  1. Can quotations be given over the phone?
  2. How long does it take to get a quote?
  3. My partner is employed and is on the payroll. Should I include them within the number of employees?
  4. What if my turnover increases during the year?
  5. What is Insurance Premium Tax (IPT)?
  6. What will the quotation include?
  7. Why do you charge a Policy Fee?

Premium Payment

  1. How can I pay for my insurances?
  2. I am reluctant to provide my credit card details over the Internet. Can I pay any other way?
  3. Is your website secure?

Renewals

  1. Do you send out reminders to renew?
  2. How do I renew my policy?
  3. I have renewed my policy, so why do you keep sending me reminders?
  4. Why do I need to provide an email address?

Support Issues

  1. How do I telephone you for support?
Answers

General Questions

  1. How do I know that I won't be spammed?

    The information given to us including your email address is treated with the strictest confidence. We and the insurers are the only people who will see your details. Every now and then we send out newsletters on subjects we feel may be pertinent to you, and the running of your company, but these will only ever come from us and never from an outside third party.

  2. How long does it take to purchase cover?

    We recommend you view the Whatâ??s Covered pages within our products, ensuring the coverage given under our policies meet with your individual requirements. If our policies are acceptable, then the purchasing process - from obtaining a quotation to printing out your documentation - takes less than five (5) minutes.

  3. I have recently applied for cover, but have not received my login details?

    If you have completed an online application and been accepted, your login details will be sent to the email address included within the application. Therefore, please ensure the email address you use is one that can be accessed easily and one that you regularly check. On the odd occasion our confirmation and invoice email may be sent to the spam section of your emails. In these instances it is advisable to 'safelist' the trafalgarinsurance.co.uk emails to ensure this doesn't happen again.

  4. If I cancel my policy in the first year, what refund do I receive?

    Should you cancel your policy mid-way through the period of insurance, we will provide a pro-rata refund of the premium paid by you, as long the unexpired portion of your premium is over six months. If you have less than six months to run on your policy, we reserve the right to decline a refund and will look at each case individually. Commissions and/or fees are not refundable.

  5. Is your website secure?

    Our website uses high grade encryption (RC4 128bit). Encryption makes it very difficult for unauthorised people to view information travelling between computers. It is therefore very unlikely that anyone could read information as it travelled across the network.

  6. What if my turnover increases during the year?

    Whilst it is important that you declare your true estimated annual turnover for the period of the insurance, its main use is to calculate premium. Should, during the policy period, your turnover increase slightly due to additional contracts obtained, then we really don't need to be advised. All you need you to do is declare your updated turnover when renewing your policy next year. However, should your turnover increase dramatically during the policy period, it is always advisable to make insurers aware of this fact. In these circumstances insurers may choose to ask for an additional premium, or simply note the new turnover and ask for it to be declared on renewal. If you are unsure as to what constitutes a marginal increase, it is always advisable to email us the details and we will inform insurers on your behalf and let you know their reply.

  7. What is Insurance Premium Tax (IPT)

    Insurance policies do not attract VAT (apart from one or two exceptions). Instead the government introduced some years ago Insurance Premium Tax, which is calculated as a percentage of gross premium applicable to each policy. This IPT is taken by us and paid over to insurers, who then pass it on the Inland Revenue.

  8. What is Professional Indemnity?

    Professional Indemnity insurance provides cover for claims made against you in relation to any negligent act, error or omission, or breach of professional duty in the conduct of your business. The easiest way to look at professional indemnity is 'fee for service'. If you promote yourself as an expert in a specific field, and based on that information a client contracts to use your services, they have a right to believe you can do what you say. In the event that during or after the contract period, it is evident that you cannot or did not fulfil the contract for lack of expertise, the client has a right to seek recompense.

  9. What is Public Liability?

    Public Liability provides cover for claims made against you in respect of injury to third parties, or damage to third party property, caused by you in the conduct of your business.

  10. What is the Policy Fee for?

    As our premiums are highly competitive, the commission earned from insurers are not enough to meet the administration and marketing costs involved in running our schemes. Therefore, we charge a Policy Fee on each individual risk to offset these costs. However, we continually check our premiums to ensure the overall cost to you isn't excessive, and remains market competitive. If we find this isn't the case, our premiums and fees are reviewed accordingly.

  11. Which Insurers do you use?

    We use a number of Insurers for our schemes and these can be found on our website.

  12. Why do I need to provide an email address?

    Our philosophy is to make the purchasing and renewal of your insurances as quick and easy as possible. Therefore, streamlining the process to a complete on-line facility is optimum. For this to work we need to know your email address most used, as this is how we will contact you during the policy period and to advise you of renewal.

  13. Will I receive anything in the post?

    We have streamlined our entire operation to ensure everything you require is available either online, or emailed to you. Nothing is posted using 'snail mail' unless we receive no response to the renewal email reminders, in which case we will send one hard copy letter to the address we have on record for you. This usually only happens if the email address we hold for you is no longer current.

Policy Documentation

  1. Can I look at what you cover before I buy a policy?

    Our website includes a summary of cover for each policy we sell, along with the corresponding policy wording. This provides you with all the terms and conditions applicable.

  2. How long is it before I receive my documentation?

    The summary of cover and policy wording are available on our website at any time to view and print out. Your schedule of insurance is ready immediately once cover has been confirmed online, and can be retrieved once payment has been made. If you pay by credit card, we email your login details to you straight away and the schedules can be viewed and printed. If you choose to pay be cheque or BACS, then we will send you the relevant login details once the funds have been received by us.

  3. Why is the premium(s) on my policy schedule(s) different to the amount I paid for my insurances?

    Under UK Law we are required to show the premium & insurance premium tax charged by the Insurer for that specific policy on the schedule of insurance. The overall amount we quote and that you pay includes our Policy Fee, which is initially shown on the quotation page and then also within the invoice we email to you. This is the difference in the amounts.

Quotations

  1. Can quotations be given over the phone?

    We are unable to provide clients with quotations over the telephone. To obtain a quote, you will need to use our websites quotation engine.

  2. How long does it take to get a quote?

    Obtaining a quotation takes less than 30 seconds! Simply input your estimated annual turnover; trading status; number of employees and the limit of indemnity you require and a quote will be given.

  3. My partner is employed and is on the payroll. Should I include them within the number of employees?

    Yes, they should be included even if they are only employed in a company secretarial or administration role.

  4. What if my turnover increases during the year?

    Whilst it is important that you declare your true estimated annual turnover for the period of the insurance's, its main use is to calculate premium. Should during the policy period your turnover increase slightly, due to additional contracts obtained, then we really don't need to be advised. All you need you to do is declare your updated turnover when renewing your policy next year. However, should your turnover increase dramatically during the policy period, it is always advisable to make insurers aware of this fact. In these circumstances insurers may choose to ask for an additional premium, or simply note the new turnover and ask for it to be declared on renewal. If you are unsure as to what constitutes a marginal increase, it is always advisable to email us the details and we will pass these onto insurers on your behalf and let you know their reply.

  5. What is Insurance Premium Tax (IPT)?

    Insurance policies do not attract VAT (apart from one or two exceptions). Instead the government introduced some years ago Insurance Premium Tax, which is calculated as a percentage of gross premium applicable to each policy. This IPT is taken by us and paid over to insurers, who then pass it on the Inland Revenue.

  6. What will the quotation include?

    Our quotations are made up of the gross premium required by Insurers, along with the IPT payable and our Policy Fee. The IPT & Policy Fee are specified at the bottom of each quotation.

  7. Why do you charge a Policy Fee?

    For us to successfully operate a streamlined online system as we do, our premiums need to be highly competitive. Unfortunately, this means we have to add a Policy Fee to the commission paid to us by Insurers on each case to meet administration and marketing costs. However, we continually check our premiums against market competitors to ensure the overall cost to you, including our Policy Fee, isn't excessive and remains competitive. If we find this isn't the case, our premiums and fees are reviewed accordingly.

Premium Payment

  1. How can I pay for my insurances?

    Payment for your insurances can be made by credit card, cheque or BACS transfer. If you choose to pay by credit card your documents will be available immediately for printing. If you choose to pay by cheque or BACS, your documents will be released on receipt of cleared funds.

  2. I am reluctant to provide my credit card details over the Internet. Can I pay any other way?

    Yes. We accept payment by cheque or BACS if you are uneasy providing your credit card details over the Internet. The drawback to using these methods is that you will not be able to print your certificates immediately. We will release your certificates once your cheque has been received by us, or your money has been received into our bank account.

  3. Is your website secure?

    Our website uses high grade encryption (RC4 128bit). Encryption makes it very difficult for unauthorised people to view information travelling between computers. It is therefore very unlikely that anyone could read information as it travelled across the network.

Renewals

  1. Do you send out reminders to renew?

    We will send out your initial renewal reminder 30 days prior to expiry of your existing policy(s). If we don't hear back from you we send out another reminder 14 days and 7 days prior to expiry. We also send a letter to you if we receive no response after the 14 day email.

  2. How do I renew my policy?

    Renewing your policy is easy. We will send you an email 30 days prior to the expiry of your existing policy, asking if cover is to be renewed and providing you with a renewal link that will take you into your account. Simply check the details are correct, or make any necessary changes and hit the quote button. This will give you your renewal premium and if all is okay, proceed as normal in completing and paying for the cover.

  3. I have renewed my policy, so why do you keep sending me reminders?

    Our renewal system works from the link included within the renewal email. Therefore, if you don't use that link to renew your policy, but simply log into our website and 'buy' cover again, our system won't pick it up and continue to send the renewal email to ensure cover is maintained.

  4. Why do I need to provide an email address?

    Our philosophy is to make the purchasing and renewal of your insurances as quick and easy as possible. Therefore, streamlining the process to a complete on-line facility is optimum. For this to work we need to know your email address most used, as this is how we will contact you during the policy period and to advise you of renewal.

Support Issues

  1. How do I telephone you for support?

    We are an online insurance provider and thus we would ask you to make any changes or updates to your cover through your personal account in My Trafalgar. For questions about us, our products or your policy you can normally find the answer on this page or contact us in a range of convenient ways.